Every home, every value —
always cared for

Yes, we certainly can. For works requiring specific licenses, we match you with vetted partner specialists and oversee the entire process. You won't have to worry about finding tradies or comparing quotes. Depending on the scale, you can pay using your SH or receive a separate transparent quote.

Yes, we are available 24/7 for urgent issues like major leaks. To maintain this availability, surcharges apply: 1.5x SH for same-day emergency calls during business hours (9am-8pm) and 2x SH for nights and weekends. We'll handle the crisis immediately, but we recommend scheduling non-urgent repairs for weekdays to save your SH.

No problem at all! We handle everything from coordinating schedules with your tenants to the final inspection. You'll receive a detailed report with before-and-after photos, giving you complete transparency and peace of mind as if you were there yourself.

No, they don't! Regular cleaning, repair checkups, and smoke alarm inspections are subscription benefits provided at no additional cost. Your SH vouchers and purchased SH are only used for repairs, maintenance, and other on-demand work.

Yes! Simply sign up as a member and you can purchase SH right away — 1 SH ($99), 4 SH bundle ($85/SH), or 8 SH bundle ($80/SH). No subscription required. Perfect for owner-occupiers, Airbnb hosts, and anyone who needs repairs on demand.

Yes! Premium Care subscriptions can flexibly schedule cleaning and checkups across up to 2-3 properties. Additionally, 8 SH bundles can be used across any of your properties, making it particularly efficient for multi-property investors and property managers.

SH covers the technician's labor and minor workshop consumables (screws, tape, etc.). For larger parts like taps or locks, you can provide them yourself or ask us to source them. If we source them, we charge a 'Material Sourcing Fee' (Bunnings run, 0.5 SH) plus the [Actual Material Cost + 10-15% service fee].

You can upgrade at any time! For monthly plans, the change is instant. For annual plans, you simply pay the difference: [New Plan Annual Price - Amount already paid for the remaining term]. A new 12-month period starts from the upgrade date, ensuring you get all increased benefits immediately.

Feel free to start without any pressure—you can cancel at any time! Within the first 90 days, the early termination fee is waived. However, as the plan provides discounted membership rates, you'll need to settle the cost of services already used at the standard rate. If you're selling your property, you can transfer your subscription to the new owner, and in this case no cancellation fees or settlement procedures apply as the subscription continues through transfer.