Every home, every value —
always cared for

Yes, we certainly can. For works requiring specific licenses, we match you with vetted partner specialists and oversee the entire process. You won't have to worry about finding tradies or comparing quotes. Depending on the scale, you can pay using your SH or receive a separate transparent quote.

Please contact us about urgent issues such as major leaks. Availability for urgent requests and attendance timing are confirmed when you contact us. Surcharges apply for urgent attendance: 1.5x SH for same-day emergency calls during business hours (9am-8pm) and 2x SH for nights and weekends. We recommend scheduling non-urgent repairs for weekdays to save your SH.

No problem at all! We handle everything from coordinating schedules with your tenants to the final inspection. You'll receive a detailed report with before-and-after photos, giving you complete transparency and peace of mind as if you were there yourself.

No, they don't! Regular cleaning, repair checkups, and smoke alarm inspections are subscription benefits provided at no additional cost. Your SH vouchers and purchased SH are only used for repairs, maintenance, and other on-demand work.

Yes! Simply sign up as a member and you can purchase SH right away — 1 SH ($99), 4 SH bundle ($85/SH), or 8 SH bundle ($80/SH). No subscription required. Perfect for owner-occupiers, Airbnb hosts, and anyone who needs repairs on demand.

Yes! Premium Care subscriptions can flexibly schedule cleaning and checkups across up to 2-3 properties. Additionally, 8 SH bundles can be used across any of your properties, making it particularly efficient for multi-property investors and property managers.

SH covers the technician's labor and minor workshop consumables (screws, tape, etc.). For larger parts like taps or locks, you can provide them yourself or ask us to source them. If we source them, we charge a 'Material Sourcing Fee' (Bunnings run, 0.5 SH) plus the [Actual Material Cost + 10-15% service fee].

You can upgrade at any time! For monthly plans, the change is instant. For annual plans, you simply pay the difference: [New Plan Annual Price - Amount already paid for the remaining term]. A new 12-month period starts from the upgrade date, ensuring you get all increased benefits immediately.

A 12-month commitment applies. If you cancel within 30 days of joining and have not used any services, no early termination fee applies and you receive a full refund (cooling-off). If you cancel after using services, fees for the elapsed period are not refunded, and the early termination fee and settlement of services used under the service agreement apply. This is not a free trial. Review the full cancellation and settlement terms before joining. If you sell your property, you can transfer your subscription to the new owner; in that case the early termination fee is waived and the $50 transfer fee in the service agreement applies.